FAQ

1. Where do you deliver?

We currently deliver across all regions of Lebanon. At this time, international shipping is not available.

2. How long will my order take to arrive?

Orders are processed within 1 to 2 business days and delivered shortly thereafter. Once your order is shipped, you’ll receive an email with a tracking number to follow your delivery in real time.

3. Is shipping free?

Yes. Standard shipping is complimentary on all orders, with no minimum purchase required.

4. Do you accept returns?

We do not accept returns or exchanges, except in the case of damaged, defective, or incorrect items. If you believe your order qualifies, please contact our Customer Service within 48 hours of delivery.

5. How do I request a return for a damaged or incorrect product?

Email our Customer Service team at customercare@aromaarchive.com with your order number, photos of the issue, and a description. If approved, we’ll send you return instructions and a prepaid shipping label.

6. Can I modify or cancel my order after placing it?

We begin preparing your order as soon as it's placed. While we can’t guarantee modifications or cancellations, please contact us as soon as possible at customercare@aromaarchive.com, and we will do our best to assist.

7. Are your fragrances gendered?

No. Our fragrances are unisex and designed for individuals, not labels. Each scent is meant to connect with memory, place, and personal expression.

8. Do you offer samples?

Yes, we occasionally include sample vials with orders or during special campaigns. Stay subscribed to our newsletter for announcements.

9. What payment methods do you accept?

We accept both credit/debit cards and cash on delivery (COD) for all orders within Lebanon. Your information is processed securely, and we do not store any payment details.

10. Do you offer gift wrapping?

Yes, we offer complimentary gift wrapping upon request. Simply reach out to Customer Service after placing your order—or include your request in the order notes—and we will ensure your items are beautifully presented.